Returns & Exchanges

At Clogau, we want you to be delighted with your jewelry; if for any reason you are not completely satisfied, you can return your items within 30 days for a full refund or exchange. Please ensure items are returned in their original packaging and unworn condition to qualify for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Item

Carefully place your jewelry in its original Clogau presentation box and secure it inside a padded mailing envelope to prevent damage during transit.

3

Label and Post

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized postal service point.

4

Processing and Refund

Once our quality assurance team receives and inspects your return, we will process your refund or dispatch your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing